How to… Build Trust in Relationships

Keywords   Noelle Mykolenko, Trusted Advisor, Trust Equation, Imposter Syndrome, C-Suite, Leadership, Empathy, AI, Organizational Growth, Professional Relationships Summary   In this episode of the C-Suite Framework podcast, host Jennifer Geary welcomes Noelle Mykolenko, CEO of Trusted Advisor Associates. They discuss Noelle's journey from being a client of Trusted Advisor to leading the organization, emphasizing the importance of trust in professional relationships. The conversation delves into the Trust Equation, the impact of self-orientation and imposter syndrome, and how leaders can build trust as they transition into C-suite roles. Noelle also addresses the relevance of empathy in today's world and how technology, particularly AI, can enhance effectiveness without replacing the human element in relationships.   Nicole Mykolenko is CEO at Trusted Advisor Associates. She has a track record of enabling organisational excellence and growth across senior roles, built on a foundation of management consulting and US government work. She holds a Bachelors in French, Economics and International Business and an MBA from University of Virginia.   Takeaways   Noelle Mykolenko emphasizes the importance of trust in professional relationships. The Trust Equation consists of credibility, reliability, intimacy, and self-orientation. Self-orientation can detract from effective communication and relationship building. Imposter syndrome is a common challenge for professionals, especially women. Vulnerability is a powerful tool for building trust in leadership. Empathy is crucial in understanding others' experiences and perspectives. The mediums of communication may change, but human needs remain constant. Leaders must be aware of their blind spots and strengths to build effective teams. Reframing negative thoughts can help in overcoming self-doubt. AI can enhance effectiveness but should not replace personal relationships. Sound bites   "The power of trust makes things more meaningful." "Trust is personal, it happens between two people." "Vulnerability is a very powerful tool." Chapters   02:41 – Noelle's career journey and how she discovered The Trusted Advisor 06:30 – Why The Trusted Advisor remains a long-lasting and influential framework 08:48 – An introduction to the Trust Equation and its core components 14:36 – Expanding on self-orientation and its impact on trust-building 17:00 – The importance of listening and presence in trust-based relationships 17:51 – How imposter syndrome intersects with self-orientation and leadership effectiveness 20:17 – Developing self-awareness as a foundational leadership capability 21:24 – Practising self-kindness and reframing doubt in senior leadership roles 23:22 – Applying the trust framework when transitioning into the C-suite 28:35 – Navigating moments when vulnerability isn't reciprocated 28:54 – The relevance of the Trusted Advisor model in a world of uncertainty and polarization 31:26 – How AI supports more effective human connection through enhanced insight and preparation