How to Handle Hard Conversations With Confidence as a Manager | Scott Tillema

Hear Scott speak live at the Intentional Leader Summit on August 6th, 2025Connect with Scott Tillema on LinkedinWatch Scott's TED Talk: The Secrets of Hostage Negotiators Recommended Book: Hostage at the Table by George KohlrieserCan you lead through conflict—even without trust? Scott Tillema shares hostage negotiation skills that every leader can use to navigate difficult conversations and rebuild trust at work.What does a hostage negotiator know that can help you manage workplace conflict?A lot, actually.In this episode, I’m joined by keynote speaker and former SWAT negotiator Scott Tillema, who brings decades of real-world experience to the conversations leaders dread the most—those awkward, uncomfortable, or downright tense interactions we tend to avoid.We talk about how to build connection fast (even when trust is gone), what it really means to lead with influence, and why courage—not confidence—is the skill you need to move forward.And while most of us aren’t trying to talk someone down from a ledge, we are leading people—often without the clarity, tools, or language to move things in the right direction.If you’ve ever felt stuck between avoiding conflict and wanting a better work culture, this one’s for you.Key TakeawaysWhy connection—not trust—is the real starting point for influenceHow to coach team members through conflict without being the villainWhat to say to shift someone from combative to collaborativedifficult conversations at work, workplace communication, leadership podcastnew manager tips, managing workplace conflict effectively, how to lead with influencehow to have hard conversations as a manager, conflict resolution strategies for leaders, how to build trust at work after it’s brokenThis podcast for managers is here to help you:• Grow your leadership development • Navigate team management with confidence • Learn how to handle conflict at work • Apply real, practical leadership tipsIf this episode helped you:Share it with another managerLeave a 5-star reviewFollow along for more supportTake the DISC or Working Genius Assessment and get a FREE 20 minutes debrief with Desiree Taking Intentional Action: How to Choose the Life You LeadConnect:  Linked In | Instagram | Website