How to handle real workplace situations with clarity and confidence

In this episode of Tap’d Talks HR, Anthony Ryland speaks with Anne-Maartje Oud, behavioural expert and founder of The Behaviour Company, about her new book "What to do if..." a practical guide to handling everyday workplace situations with more confidence and skill. Drawing on more than two decades of experience, Anne-Maartje explains why so many people at work are looking for immediate, practical answers to tricky moments, from giving feedback and handling emotion to working with diverse teams and navigating difficult conversations. Together, they explore why soft skills have become essential workplace skills, why managers and leaders are often promoted without enough preparation for the people side of their role, and how context is always key when deciding how to respond. They also discuss some of the most common workplace questions people struggle with, including what to do if someone starts crying, how to think about non-verbal communication, and how to create conversations that feel effective and comfortable for both sides.