How to leverage the power of support tickets for customer...

What this episode covers

Customer Educated is a ⁠Trainn ⁠original podcast This podcast is dedicated to those starting or building customer education programs from scratch. Monica Sindwani discusses her journey of starting the customer education program and successfully growing it from seed to unicorn stage at Agentsync. In Part 1, she talks about the power of building a support ticketing culture and how to leverage support tickets to build a successful customer education program. 1. Essential questions to ask customer-facing teams before starting a program. 2. Phases of building a customer education program. 3. Importance of support tickets and her strategy to battling them. Follow us on ⁠LinkedIn ⁠to watch high-impact reels from Raman's episode

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Frequently Asked Questions

How long is this episode of Customer Educated?

This episode is 22 minutes long.

When was this Customer Educated episode published?

This episode was published on December 21, 2023.

What is this episode about?

Customer Educated is a ⁠Trainn ⁠original podcast This podcast is dedicated to those starting or building customer education programs from scratch. Monica Sindwani discusses her journey of starting the customer education program and successfully...

Can I download this Customer Educated episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.