How to Stop a Single Point of Failure with Katrina Purcell

Are you struggling with a single point of failure in your small to medium business? Maybe you have a key employee who, if they took a vacation or, dare we say, won the lottery, your whole operation would come crashing down. You're not alone! In this episode of Simple Wins, we dive into how you can protect your business and start to rapidly scale by finally getting those crucial processes out of your head—or your employees' heads—and documented. We discuss: SOP Secrets: Why documenting your Standard Operating Procedures isn't about stifling creativity, but about freeing up time for more strategic work. Training vs. Firing: How to tell if a performance issue is a training problem—and how a well-written SOP helps with business continuity planning. The "Hate-It" First Step: How to start documenting by focusing on the business tasks you hate doing the most. Creative Documentation: Tips on creating flexible, "choose your own adventure" processes for tasks that require human critical thinking and creativity. Our guest, Katrina Purcell, is a strategic and operational leader who empowers tech startups and nonprofits to optimize their operations and achieve ambitious growth. She gives real-world guidance on delivering tangible results. Make sure to go visit Katrina at katrinapurcell.com. If you enjoyed this episode, please consider leaving a 5-star rating.