How To Use a Customer Experience (CX) Mission

❔"How do you use a customer experience (CX) mission statement?"❔ This question is near and dear to Jeannie's heart. In fact, Jeannie and Experience Investigators were so passionate about CX Mission Statements that they created a system to help fill the gaps they frequently saw in many CX plans. They saw that many existing company mission statements didn't take into account the customer as a whole.In this week's episode, Jeannie talks about all things CX Mission Statement...her favorite ways to use a CX Mission Statementplaces a CX Mission Statement is usedhow to keep the CX mission statement top of mindgetting employees involved in using the tooltips and tricks to take actionThanks for helping Jeannie on her mission to create fewer ruined days for customers. Don't forget to grab your FREE CX Mission Statement Workbook below! Resources Mentioned:Experience Investigators Website -- www.experienceinvestigators.comCX Mission Statement Workbook -- bit.ly/cx-mission-workbookGet a year of free Customer Experience Resources -- www.YearofCX.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)