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IDEA #97 - Qué hacer con las quejas y los reclamos

EPISODE · Apr 19, 2019 · 2 MIN

IDEA #97 - Qué hacer con las quejas y los reclamos

from Ideas Infalibles · host Ideas Infalibles

Los inconformes no son tu problema, sino, ignorarlos. Esta idea sobre Innovación Instantánea fue destilado e inspirado por "Hug Your Haters" de Jay Baer. Este título muestra cómo lidiar con las quejas (públicas y privadas) y convertirlas en un beneficio. Una lectura llena de principios y casos de estudio.   Recomendamos todas las ideas en este libro a cualquier persona con dificultades para recibir retroalimentación con apertura, a encargados de servicio al cliente y líderes con la necesidad de mejorar la forma en que manejan las quejas.  Para dialogar ¿Qué ganarías si tu reputación, la del equipo o de la empresa fuera mejor de lo que es?  ¿Te sirvió esta idea? Propágala para que más personas descubran de dónde vienen las buenas ideas. Suscríbete en ideasinfalibles.com o visita ideasinfalibles.com/premium para conseguir resúmenes completos.

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IDEA #97 - Qué hacer con las quejas y los reclamos

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