I'm Sorry You Felt That Way" Is Not an Apology

"I'm sorry you felt that way" is not an apology. This week Keith and Gerren get into the full anatomy of a fake apology versus a real one — what makes one land, what makes the other make things actively worse, and why most of us were taught to do a version that makes us feel less bad and call it the same thing. They work through the five elements of a real apology, the neuroscience of repair, why you are never obligated to accept an apology or reconcile, and what institutional apology without repair actually looks like — from Germany and South Africa to the United States and slavery. The word apology shares a root with repair. What is one without the other? Hard questions. No easy answers. Key Topics: The fake apology anatomy, the five elements of a real apology, neuroscience of repair, receiving vs. accepting an apology, institutional apology and reparations. Find Us: 🌐 https://www.moreincommonent.com 📸 https://www.instagram.com/moreincommonent 🐦 https://twitter.com/MoreInCommonent 📘 https://www.facebook.com/moreincommonpod Gerren Taylor: 🎵 https://www.tiktok.com/@gerrent 💼 https://linkedin.com/in/gerrenT Thinking out loud about what gets in the way of connection. Like what you heard? Leave us a comment in your podcast app. See you next week.