Inside Haarlem’s hidden gem: a GM’s perspective

from The Future of Hospitality · host Shaping tomorrow by understanding today

It’s not just about the rooms or the dishes—it’s about the experience and the people behind it. In this episode, Mark Welbers, General Manager of Carlton Square Hotel in Haarlem, shares his insights on hospitality trends, guest expectations, and the evolving role of technology in hotels.

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This episode is 40 minutes long.

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This episode was published on February 26, 2025.

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