Inside the Impound Lot: What It Takes to Run One Well

Welcome to episode four of The Tow Trend Podcast! Hosts Dennis McGowan and Shelli Hawkins are joined by Konner Kelly of Unlimited Recovery & Integrity Towing Solutions and Kevin Leigh, VP of Autura Marketplace. Together, the gang discuss real-world challenges of running a compliant, efficient, and profitable impound or unclaimed vehicle operation.With decades of combined experience across towing, impound, vehicle disposition, and auction operations, Konner and Kevin share practical insights every lot manager should hear.What You’ll Get:What data to use for better impound lot forecastingLegal requirement and compliance insightsWhat Konner does on a daily, weekly, and monthly basis Game-changing tip (SPOILER ALERT! It has to do with stickers)👻Phantom vehicle storiesTow company and impound stigma and advice on handling upset customers. 💡Tip: don’t give this task to Dennis!Retention strategies Konner uses to hire and hold onto quality team membersWhether you run a large impound facility, manage unclaimed vehicle lots, or just want a clearer picture of how this side of the business works, this episode is packed with real talk, operational advice, and stories from the field.Learn more: https://autura.com