Insights Beyond Hospitality: What can luxury hospitality learn from immersive entertainment?

Our guest, Laura Hess, is an experience strategist and founder of Reuleaux. After exploring 500 immersive productions, she created the REMARKABLE 2025 report, a weighted evaluation rubric that measures emotional resonance, exchange, magic, and engrossing moments that leave a lasting imprint. In this conversation, she shares how luxury hospitality can adopt non-transactional touchpoints, sensory design, and playful facilitation to create transformative guest journeys.Also featuring:Susie Arnett – Transformational Concierge; Editor and Director of Wellness Programming, Six SensesSharon Hirschowitz – Head of Communications, International Luxury Hotel AssociationIn this episode:Translating immersive entertainment principles to hospitality: from sensory signatures to “crossing the threshold” rituals.The Hermès “unshoppable event” an experience offered purely as a cultural gift.Play, agency, and human-centered design in check-ins, spa experiences, and departure rituals.When technology supports storytelling and when it isolates.Follow the podcast and explore more insights: ⁠⁠ilha.org⁠⁠