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Interview With An Expert: Brielle Nickoloff On Conversational Design in HR

Episode 1 of the The Non-Technical Technical Club podcast, hosted by The ChatC Group, titled "Interview With An Expert: Brielle Nickoloff On Conversational Design in HR" was published on September 7, 2021 and runs 27 minutes.

September 7, 2021 ·27m · The Non-Technical Technical Club

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Summary

In this episode of Interview With An Expert, Jenn Etchegary sits down with Brielle Nickoloff, a linguist and conversation designer without a technical background. Brielle's mission is to empower fellow non-technical creatives to build amazing things. Because of this, her work as Head of Product at Botmock is a labour of love. Brielle is a guest lecturer at Georgetown University and she has been invited to host conversation design workshops internationally. Listen in as they talk about the importance of working with a trained conversational designer and what the future holds for the industry.  Episode Summary - Brielle Nickoloff, co-founder of Botmock, sits down with Jenn Etchegary, CEO of The ChatC Group to discuss the future of conversational design in the next 5 to 7 years. - We discuss the importance of understanding global language and including everyone when designing your conversational flow. - Brielle breaks down how companies should start recruiting and hiring the right designers for the right projects and which tools they should be using today in the future. Episode Highlights - [0:38] We discuss how Botmock is helping designers create better experiences - [3:44] We discuss what a conversational designer is and what role they play - [6:22] We discuss training and hiring the right conversational designer - [10:18] We discuss how you recruit for the technical side of hiring - [14:30] We discuss how companies need to understand personas for the chatbot - [16:00] We discuss how conversational experience and how important it is - [18:30] We discuss how important it is to understand the different accents & tones  - [21:00] We discuss the future of conversational design Connect with Brielle: Website: www.botmock.com LinkedIn: www.linkedin.com/in/brielle-nickoloff/ Twitter: www.twitter.com/elleforlanguage Connect with Jenn: LinkedIn: www.linkedin.com/in/jenniferetchegary/ Connect with The ChatC Group Website: www.chatc.ai LinkedIn: www.linkedin.com/company/chatc/ Twitter: www.twitter.com/thechatcgroup Facebook: www.facebook.com/TheChatCGroup Instagram: www.instagram.com/thechatcgroup/

Episode Description

In this episode of Interview With An Expert, Jenn Etchegary sits down with Brielle Nickoloff, a linguist and conversation designer without a technical background. Brielle's mission is to empower fellow non-technical creatives to build amazing things. Because of this, her work as Head of Product at Botmock is a labour of love. Brielle is a guest lecturer at Georgetown University and she has been invited to host conversation design workshops internationally.

Listen in as they talk about the importance of working with a trained conversational designer and what the future holds for the industry. 

Episode Summary

- Brielle Nickoloff, co-founder of Botmock, sits down with Jenn Etchegary, CEO of The ChatC Group to discuss the future of conversational design in the next 5 to 7 years.

- We discuss the importance of understanding global language and including everyone when designing your conversational flow.

- Brielle breaks down how companies should start recruiting and hiring the right designers for the right projects and which tools they should be using today in the future.

Episode Highlights

- [0:38] We discuss how Botmock is helping designers create better experiences

- [3:44] We discuss what a conversational designer is and what role they play

- [6:22] We discuss training and hiring the right conversational designer

- [10:18] We discuss how you recruit for the technical side of hiring

- [14:30] We discuss how companies need to understand personas for the chatbot

- [16:00] We discuss how conversational experience and how important it is

- [18:30] We discuss how important it is to understand the different accents & tones 

- [21:00] We discuss the future of conversational design

Connect with Brielle:

Website: www.botmock.com

LinkedIn: www.linkedin.com/in/brielle-nickoloff/

Twitter: www.twitter.com/elleforlanguage

Connect with Jenn:

LinkedIn: www.linkedin.com/in/jenniferetchegary/

Connect with The ChatC Group

Website: www.chatc.ai

LinkedIn: www.linkedin.com/company/chatc/

Twitter: www.twitter.com/thechatcgroup

Facebook: www.facebook.com/TheChatCGroup

Instagram: www.instagram.com/thechatcgroup/

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