Introducing Fin Meetups: Conversations with AI Leaders

Episode 488 of the The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom podcast, hosted by Intercom, titled "Introducing Fin Meetups: Conversations with AI Leaders" was published on December 3, 2025 and runs 34 minutes.

December 3, 2025 ·34m · The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Summary

This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Episode 1 is our Fin x LangChain meetup in Amsterdam, where Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph. Make sure to follow Fin Meetups: Conversations with AI Leaders: Apple Podcasts: https://podcasts.apple.com/us/podcast/fin-meetups-conversations-with-ai-leaders/id1852609029 Spotify: https://open.spotify.com/show/2Ae5VqOQ0ftClgEI8ltqOq Or wherever you listen to podcasts. If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FIN See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Episode Description

This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders.

Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era.

Episode 1 is our Fin x LangChain meetup in Amsterdam, where Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph.

Make sure to follow Fin Meetups: Conversations with AI Leaders:

Apple Podcasts: https://podcasts.apple.com/us/podcast/fin-meetups-conversations-with-ai-leaders/id1852609029

Spotify: https://open.spotify.com/show/2Ae5VqOQ0ftClgEI8ltqOq

Or wherever you listen to podcasts.

If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FIN

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.