How SaaS companies should package Customer Success

Should Customer Success be free, paid or something in between? In this episode of Breakthrough SaaS Growth, Jason Noble and Jason Whitehead explore whether Customer Success should be treated as a professional service. They discuss the different ways companies think about CS: cost centre, profit centre, growth engine, professional service or core part of the product experience. We cover: Whether Customer Success should be a paid serviceWhat level of CS should be included for freeWhen premium CS services make senseHow charging for CS changes customer expectationsWhy CS pricing affects value perceptionHow SaaS companies can think about packaging Customer Success This is a practical episode for SaaS CEOs, CROs, CCOs and Customer Success leaders deciding how to position, fund and scale Customer Success.