Is There a Crisis in Crisis Communication? Douglas Levy on Missteps, Media Pressure, & the Golden Hour

What happens when the people responsible for controlling the message become part of the problem?In this episode of True Crime with the Sarge – The Audio Files, I sit down with crisis communication expert and author Douglas Levy (The Communications Golden Hour) to break down a growing issue in modern policing: Is there a crisis in crisis communication?From high-profile investigations to breaking news moments, we examine real cases where police executives stepped in front of the microphone—only to later walk back critical information. What went wrong? And more importantly, how does it impact public trust, investigations, and the victims’ families?We dive into:The concept of the “Golden Hour” in crisis communicationWhy law enforcement messaging often unravels under pressureThe risks of speaking too soon vs. staying silentReal-world examples of communication breakdowns in major casesHow media cycles and social media amplify mistakesWhat agencies should be doing differently right nowThis is a must-listen for anyone following true crime, law enforcement leadership, or the evolving intersection of media and investigations.🎧 Subscribe, rate, and review True Crime with the Sarge – The Audio Files for more insider analysis and expert interviews.Support the show