ITIL 5: Stop Explaining Failures. Start Owning System Decisions

In this episode of the ITSM Practice Podcast, Luigi Ferri explores how ITIL 5 shifts leadership from explaining incidents to owning systemic decisions. In complex service ecosystems, governance must move upstream—before automation, architecture, and risk scale. True IT Service Management leadership is no longer about post-incident justification, but about accountable decision design in Enterprise Service Management.In this episode, we answer to:How does ITIL 5 redefine accountability in modern IT Service Management?Why is governance shifting upstream in complex, automated service environments?Are Heads of Service accountable for decisions they did not design?Resources Mentioned in this Episode: ITIL Training Academy website, article "ITIL® (Version 5): Everything New in ITIL Latest Version", link https://www.itil.org.uk/blog/itil-version-5-a-complete-guidePeopleCert website, article "ITIL, The Language of Growth", link https://www.peoplecert.org/Frameworks-Professionals/ITIL-frameworkPMG Academy website, article "The Definitive Guide to ITIL® Version 5 Foundation", link https://www.pmgacademy.com/en/articles/itil/the-definitive-guide-to-itil-version-5-foundation/ITIL official website, article "ITIL AI Governance White Paper", link https://www.itil.com/Itil-News-and-Announcements/ai-governance-white-paper INOC website, article "5 ITIL Incident Management Best Practices", link https://www.inoc.com/blog/itil-incident-management Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya