James Glazebrook at Support Driven Expo Europe 2019

What this episode covers

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn't working properly, and set out to fix it. And that, as James himself might say, is pretty metal.

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Frequently Asked Questions

How long is this episode of REWORK?

This episode is 18 minutes long.

When was this REWORK episode published?

This episode was published on May 28, 2019.

What is this episode about?

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It's an all-hands program where Basecamp employees rotate through a day of working in customer service. James...

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Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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