Jamie Bowe - Changing the Service Communication Process

Jaimie Bowe is the territory manager of Update Promise, a consumer-experience, lifecycle solutions company that puts dealerships in touch with their customers. With their mobile app and online platform, customers can easily connect with dealerships and service writers for vehicle repairs and related services. Jaimie shares how innovations provide better solutions for dealerships, especially when it comes to the convenience of customers. Process and communication are important factors in addressing the needs of clients. Technology plays a significant role in making services accessible, and failure to leverage the technology can be disastrous When it comes to the internal aspects in dealerships, opportunities for training and constant learning need to open for service managers and directors so that they can get updated with the best practices in the industry. Connect with LinkedIn: Jamie Bowe Update Promise’s Official Website: www.updatepromise.com Three Takeaways Consumer-experience is an important part of dealerships. Delayed services and inaccessible communication channels are challenges of the industry. Constant communication and an efficient process help a dealership succeed. Quote “Just keep swimming. Just keep moving along. Just take it as it comes.” Connect with Kaylee LinkedIn: Kaylee Felio Website: www.partsedge.com In this Episode 0:00 Introduction 0:51 Introducing Jaimie Bowe 3:09 What are the challenges of the parts department? 6:28 Tech innovations changed the industry 7:30 Goals as a manager 10:37 Jaimie’s personal experience as a manager 12:21 What does Update Promise do? 17:20 Jaimie’s travel experience 18:20 Jaimie’s hobbies