Jason Rosoff on Radical Candor: caring personally and challenging directly (#35)

00:01:35 – welcome Jason Rosoff from Radical Candor.  00:02:19 – the feedback Jason got about his thinking face.  00:05:37 – why is it important to give feedback?  00:07:06 – challenging the importance of feedback: discussion on The Feedback Fallacy published by the Harvard Business Review.  00:13:01 – what is Radical Candor?  00:19:18 – feedback does not have to be calculated and does not need a model.  00:20:55 – do people default to ruinous empathy or obnoxious aggression?  00:23:48 – how to start implementing Radical Candor with your team?  00:28:47 – you can't fake caring personally about people."  00:32:35 – creating a culture where people do care about each other.  00:35:13 – what about advice saying you shouldn't get too close to your employees?  00:41:55 – overcoming the fear of hurting the other person by challenging directly.  00:47:09 – most of a manager's job involves emotion.  00:51:11 – how do deliver feedback in a way that avoids the fight or flight response.  00:55:03 – leaders who are not good at receiving feedback.  01:01:02 – getting indirect feedback about people not in your team.  01:03:52 – giving feedback in an open plan office.  01:05:57 – models to help give feedback instead of a value judgement.  01:07:47 – get in touch with Jason.  You can find more detailed show notes with links to references at https://candourpodcast.com/jason-rosoff/