Lead hospitality with empathy and generosity

Recenter hospitality around generosity and memory.Learn how to shift from scarcity to service and lead teams that thrive.Steve Fortunato is a leadership expert, entrepreneur, and founder of the event venues, the Harper and the Fig House, and roomforty a catering company that served the Los Angeles area for 20 years, and has now relocated to Santa Cruz to do intimate, immersive gatherings that create lifelong memories.  Known for pioneering the Host Mindset, Steve helps leaders and organizations cultivate genuine relationships that drive performance, foster belonging, and sustain long-term success. His transformative approach empowers leaders to navigate complexity with authenticity, generosity, and empathy.- Design guest experiences that create lasting memories and drive repeat business.- Replace scarcity-driven habits with a generous operating system that boosts staff morale and retention.- Hire and develop coachable talent and lead with systems that protect home life and resilience.- Launch experiential dining concepts and use tactile details to elevate perceived value.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality'