Leadership and Emotional Intelligence: Lessons from Bill Benjamin

from Untrapped: Building a Life Beyond Business · host Rory Miller

Thriving Under Pressure: Bill Benjamin's Journey from Tech VP to Leadership Expert Join us in this episode as we welcome Bill Benjamin, partner at the Institute for Health and Human Potential and co-author of the New York Times bestseller, 'Performing Under Pressure.' Bill shares insights from his 25+ years helping organizations like NASA, the US Marines, and Goldman Sachs transform pressure into a competitive advantage. Discover Bill's transition from a mathematics and computer science background to focusing on emotional intelligence and leadership. Learn how his neuroscience-based approach has helped companies like Intel and Coca-Cola improve team performance and reduce turnover. Bill also discusses the importance of both connection and courage in high-performing cultures and the concept of navigating 'the last 8%' of challenging conversations. Tune in for actionable strategies to handle high-stakes moments and drive success both in the workplace and at home. Connect with Bill: Website: https://ihhp.com/ LinkedIn: https://www.linkedin.com/in/bill-benjamin-12b671/ Instagram: https://www.instagram.com/ihhpglobal/ Connect with Rory: Website: https://vybemedia.io LinkedIn: https://www.linkedin.com/in/therorymiller/ Instagram: https://www.instagram.com/therorymiller/ Timestamps: 00:00 Introduction to Bill Benjamin and His Work 01:14 Bill's Personal Journey and Career Shift 02:20 The Importance of Emotional Intelligence 04:09 High Performing Cultures: Connection and Courage 05:40 The Last 8%: Tackling Difficult Conversations 07:46 Applying Emotional Intelligence Beyond Work 10:06 Case Study: Blue Cross of Idaho 11:59 Sustaining Business Growth and Relevance 13:11 AI in Healthcare: A Case Study with Mercy Health 16:34 The Human Resistance to Change 16:55 Automating Tasks for Efficiency 17:51 The Last 8% Moments 19:59 Using AI in Different Departments 23:06 Preparing for a New Book Launch 26:55 Challenges and Strategies for 2026 30:05 Connecting and Learning More

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This episode was published on December 19, 2025.

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