Leading with mobile: In conversation with ING’s Petri Nikkilä

from Talking Banking Matters · host McKinsey & Company

ING’s head of retail markets leaders for the Netherlands, Belgium, and Luxembourg discusses the bank’s journey to a mobile-led model, and about balancing customer experience with operational and digital innovation.See www.mckinsey.com/privacy-policy for privacy information

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This episode was published on September 20, 2023.

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