Lessons from a Hospitality Trainer: How to Make the Difference?

Join us in this insightful episode of The Future of Hospitality as we sit down with Rainer Lagemann, a seasoned hospitality trainer with over a decade of experience shaping guest experiences worldwide. Rainer shares his journey, from his early days in hotels to becoming a leading trainer who helps staff transform interactions into unforgettable moments.Discover practical tips, inspiring anecdotes, and the key to balancing digitalization with authentic human connection. Whether you’re a hospitality professional or simply passionate about creating memorable experiences, this episode offers valuable lessons on how to truly make a difference.Tune in and uncover the secrets to elevating hospitality, one guest at a time.