Lessons from loss

A patient in ED dies of a catastrophic stroke after what seems like delays in clinical treatment. What should a medical administrator do? Dr Liz Mullins, Director of Medical Services, Bega Valley Health Service at Southern NSW Local Health District, joins our host, Dr David Rankin, to explore the complexities of medical administration following a patient death. Through the lens of a delayed TIA review, they examine how structured reviews can drive learning and system improvement. The discussion highlights the importance of timely internal investigations, open disclosure, supporting grieving families and staff, and improving communication with clinicians – especially in regional settings.

Disclaimer:

The views, thoughts, and opinions expressed in the following Podcast are the speaker’s own and do not represent the views, thoughts, and opinions of the Royal Australasian College of Medical Administrators (RACMA). The material and information presented here is for general information purposes only, and should not be considered health, legal or financial advice. The cases discussed in the Podcast may be specific to the speaker’s organisation or location, and may not be applicable to other organisations, states, territories or countries. RACMA does not endorse, approve, recommend, or certify any information, product, process, service, or organisation presented or mentioned in this Podcast, and information from this Podcast should not be referenced in any way to imply such approval or endorsement. RACMA will not be held responsible for any losses, damages, or liabilities that may arise from the use of this Podcast. The Podcast may contain descriptions of health incidents that may be graphic and triggering for some people, so listener discretion is advised.

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