11: Tech-Touch & Digital Customer Success

Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. Not all customers need or want the same approaches and engagement (and experiences) from you. Segmentation is a critical part of delivering your customers' success and how you approach delivery within your segmentation drives that success. This month we're going to talk about the so called low touch and tech-touch models for customer success, when to use them, what they look like and how to ensure they're delivered at the right level. Many businesses start with a one size fits all, very reactive approach to customer success. By looking at different models like this, you can scale and grow your customers successfully. 3 Things you will learn: 1. Why and how to segment your customers for low-touch and tech-touch customer success services 2. Challenges with building effective low-touch and tech-touch models Steps you can take to ensure your low-touch and tech-touch efforts are impactful and accelerate customer's success Watch other episodes of The Jasons Take On... and register for upcoming live episodes at: https://thejasonstakeon.com/ Learn more about Tri Tuns at: https://trituns.com/ Join The Jasons Take On... group on Linkedin: https://trituns.co/TheJasonsLI