Making Access to Local NHS Services Simpler, Clearer and More Productive

In this episode, we explore Project SPAN, EBO's Single Point of Access and Navigation solution designed to make it easier for patients and carers to find the right local NHS service, provider, or next step. The discussion looks at why access and navigation have become such critical operational issues as neighbourhood health develops, and how a safeguarded digital front door can reduce confusion, improve first time routing, and ease pressure on staff. It also covers patient benefit, staff productivity, governance, ROI, and why this model could become a scalable approach to clearer access across wider health systems.