Manager Excellence

Discover the secrets to exceptional leadership and management with Stefani Okamoto and Kyle Fiore from ServiceNow. Stefani and Kyle share transformative experiences that emphasize empowerment, trust and respect in leadership roles. Explore the evolution of managerial roles post-pandemic and learn practical strategies for fostering growth, building strong teams and navigating performance management. Dive into ServiceNow’s inclusive culture, underscoring the ways on how to overcome common managerial challenges with empathy and human connection.  In this episode, you will hear:The importance of empowerment, trust and respect in management. Contrasting empowering leadership with fear-based micromanagement. Role of managers post-COVID-19.How ServiceNow fosters an inclusive, people-centered culture.Practical strategies for handling team dynamics and promoting high performers.Navigating performance management and building strong managerial skills.Insights on fostering psychological safety, transparency and vulnerability.Significance of work-life balance and meaningful work in modern management. Strategies for breaking through the mid-manager glass ceiling.Real-world scenarios and advice for new managers.Learn more about Stefani Okamoto | ServiceNow LinkedIn: linkedin.com/in/stefani-okamoto-1376039 Website: https://www.servicenow.com/  Learn more about Kyle Fiore | ServiceNow  LinkedIn: linkedin.com/in/kyle-fiore Website: https://www.servicenow.com/  Learn more about KVJ | Tough Day   Website: https://tough.day/LinkedIn: linkedin.com/in/kvonjan Hosted on Acast. See acast.com/privacy for more information.