Managing difficult workplace conversations with Janelle Bricknell from Lactalis

Join our host, Dr. Geraldine Kennett from La Trobe Business School, as she sits down with Janelle Bricknell, an experienced Human Resources Manager from Lactalis, to discuss the art of handling difficult workplace conversations. In this insightful episode, Janelle shares her extensive experience and practical tips for managers who find themselves needing to engage in challenging dialogues with their team members.Janelle highlights the importance of preparation, empathy, and maintaining a problem-solving approach. She introduces the GROW model as a simple yet effective tool for structuring these conversations, ensuring that managers can navigate through them with confidence and clarity. The conversation also touches on the role of empathy, the significance of early intervention, and the impact of avoiding necessary discussions on workplace culture.Whether it's addressing performance issues, behavioural concerns, or conflicts between team members, this episode provides valuable strategies to help managers foster a positive and productive work environment. Janelle also emphasises the need for regular feedback and the benefits of creating a culture where constructive conversations are the norm.This episode is a must-listen for any business leader looking to enhance their people management skills and build a resilient workforce.This season is proudly supported by the Victorian Government.ABOUT OUR HOST DR. GERALDINE KENNETGeraldine Kennett is the Associate Dean Academic Partnerships at La Trobe Business School, responsible for leading the School’s engagement with academic, community and industry partners. Geraldine has specialist expertise in leading, managing and growing sustainable not-for-profit organisations, in particular organisations with complex stakeholders and education outcomes.ABOUT BE.BENDIGOEvery successful community has a strong and growing business community. Be.Bendigo exists to provide a range of information, support and programs to assist, develop and grow our Greater Bendigo business community. We are a member-based organisation with a commitment to developing our business so that we can continue to add value for our members, partners and stakeholders.Find out more via our website. Be social on Facebook, LinkedIn and Instagram.This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy