Mapping Contributions: How Every Team Member Affects Customer Satisfaction

This episode of Leveraging Leadership focuses on defining the customer using three key questions. Emily Sander, Chief of Staff, discusses how crucial it is for everyone to understand their impact on the customer and what the customer really, REALLY wants. Links Mentioned:Clarity Call with EmilyFree Resources:Strategic Planning Checklist Chief of Staff Skills Assessment ChecklistA Day in the Life of a Chief of StaffChief of Staff ToolkitGet in Touch With Emily:Connect on LinkedInFollow on YouTubeLearn more about coaching Sign up for the newsletterClarity Call with EmilyWho Am I?If we haven’t met before - Hi👋 I’m Emily, Chief of Staff turned Executive Leadership Coach. After a thrilling ride up the corporate ladder, I’m focusing on what I love - working with people to realize their professional and personal goals. Through my videos here on this channel, books, podcast guest spots, and newsletter, I share new ideas and practical and tactical tools to help you be more productive and build the career and life you want. Time Stamps:00:32 Defining the Customer in Balanced Scorecard01:04 Question 1: Considering ALL Customers03:15 Question 2: Understanding Customer Needs04:38 Question 3: Company-Wide Customer Awareness