Mari Frank Interviews Emily Andrew, Chief Privacy Officer, USPS

Emily Andrew was named Acting Chief Privacy Officer for the Postal Service in August 2006. In this role, she is responsible for reinforcing and increasing the value that privacy brings to the U.S. Postal Service's brand. Emily reports to the Consumer Advocate and Vice President, Consumer Affairs and is responsible for advising the Office of the Postmaster General and senior management on a wide variety of privacy-related issues and initiatives. She manages the development and implementation of privacy policies and processes including the organization's compliance with the Privacy Act and regulations, research of global privacy trends in government and industry; and the integration of privacy features into all Postal Service products, programs and services. She also chairs the USPS Privacy Board made up of key Postal Service executives. Emily Andrew has led the privacy program's team since 2003 and has a strong professional background in operations, consumer affairs, and marketing. Other responsibilities include the oversight, coordination, development and implementation of corporate policies, records management, technologies, and other initiatives that increase customer loyalty, satisfaction, and ultimately, trust in the Postal Service. Emily manages a staff of technical, professional and administrative employees as well as industry consultants supporting this function. She provides communications, training, and other outreach to internal and external audiences on USPS commitment to customers and privacy. Emily also served as Acting Chief Privacy Officer in the summer and fall of 2005. In this capacity, she managed the privacy effects of Hurricanes Katrina and Rita. Emily is a certified International Association of Privacy Professionals/Government (IAPP/G) member and a member of the Responsible Information Management Council (RIM).