Marks Electrical Hit with £720k Fine

Marks Electrical faces a £720,000 fine and must refund £600,000 to nearly 40,000 customers after automatically charging for unwanted extras like appliance recycling or packaging removal—violating consumer law that demands opt-in consent. The CMA found the practice, which occurred between April and November 2025, was deceptive and forced the company to halt the practice and cooperate. Thanks to early admission of fault, the fine was slashed 40%, and Marks must report progress annually as refunds are issued via original payment methods. This case sends a clear message: businesses can’t assume you want add-ons—you have the right to choose what you pay for, and regulators won’t tolerate unfair practices. Support the show:Get a discount at https://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/e0ed0ed1e83a4849