Mastering Customer Experience: Insights from CX Innovator Michael Hinshaw | #TGV565

Key Takeaways:Introduction, Context setting, and a rapid-fire round of random wordsWhat inspired Michael to focus on Customer Experience(CX) and Digital Innovation?Top 3 things that contributed to his successA few key achievements from his time with organizations like Microsoft, Intel, and Best Buy.What is an XOS(Experience Operating System) and why companies might need it?The fundamental steps to building a company that customers and employees loveExamples of companies that have successfully created a customer-centric culture and the impact it had on their businessHow can companies measure the ROI of their CX initiatives, and what metrics should they focus on?How will Generative AI revolutionize customer experience in the coming years?Witty answers to second rapid-fire questions How does he stay updated on the latest trends and innovations in customer experience, and what resources does he recommend to our audience?Trivia about Origins of the term Customer ExperienceAbout the guest:Michael Hinshaw is a dynamic and effective customer experience leader, speaker, and advisor with a proven track record of transforming business practices to drive customer-centric growth. Recognized as a top global CX influencer, Michael has worked with major companies like Microsoft, Intel, and Best Buy, and is a co-author of the best-selling book “Smart Customers, Stupid Companies.” He is also a Teaching Fellow in Entrepreneurship and Innovation at UC Berkeley’s Haas School of Business.Connect with him on LinkedIn:https://www.linkedin.com/in/mhinshaw/CONNECT WITH THE HOST ON LINKEDIN:Naveen Samala: http://surl.li/tmksmhttp://www.naveensamala.comIf you'd like to contribute to our mission, please donate through Paypalhttps://paypal.me/NaveenSamlaIf you wish to become a productivity monk: enroll in this course: http://surl.li/tmksiTGV Inspiring Lives Volume 1 & 2 are on Amazon:Vol 2: Notion Press: http://surl.li/tmkryAmazon UK: https://www.amazon.co.uk/dp/B0CQ2J7BM8Vol 1: Kindle:https://amzn.eu/d/cKTKtyCPaperback:https://amzn.eu/d/4Y1HAXj#TGV is available in Hindi & Telugu:https://youtube.com/@tgvhindihttps://youtube.com/@tgvteluguAudio:http://surl.li/tmksp(#tgvhindi)http://surl.li/tmksx (#tgvtelugu)FOLLOW ON TWITTER:@guidingvoice@naveensamalaExplore more at: https://www.theguidingvoice.net Hosted on Acast. See acast.com/privacy for more information.