Mastering the Art of Communication with Laurie Brown

When we think about communication, often it's just about talking.  But Laurie Brown, a global communication strategist, unveils how communication can transform careers and businesses.  Laurie shares her journey from acting in training films to becoming a communication expert working with Fortune 500 companies and small businesses globally.  She delves into her 'Chameleon Communication' approach, her transition during COVID-19, and the impact of AI on communication.  Laurie also discusses the evolving customer service landscape, the significance of effective listening, and the challenges of modern-day communication.  Whether you're a business leader, a technical expert, or a parent, this episode is full of actionable insights on enhancing your communication skills.  Tune in to discover how Laurie helps professionals adapt and excel in any situation. Connect with Laurie: Website: https://lauriebrown.com/ LinkedIn: https://www.linkedin.com/in/lauriebrowncommunicationexpert/ Facebook: https://www.facebook.com/Lauriebrowncommunications/ Connect with Rory: Website: https://vybemedia.io  LinkedIn: https://www.linkedin.com/in/therorymiller/  Instagram: https://www.instagram.com/therorymiller/ Timestamps: 00:00 Introduction to Laurie Brown: Communication Expert 00:59 Laurie's Acting Background 02:07 Transition to Communication Training 05:31 The Evolution of Customer Service 09:27 The Human Element in Communication 16:27 Using AI to Enhance Communication 19:12 Adapting to the Digital Age 22:41 Interactive Training Experience 23:49 Incorporating AI in Training 25:30 Measuring Success and Future Goals 26:28 The Five Cs of Communication 27:16 Compassionate Communication at Scale 30:42 Parenting and Communication 36:31 Changes in Communication Post-COVID 42:59 Conclusion and Contact Information