MBA767 How to Deliver Bad News To Customers

from The $100 MBA Show · host Omar Zenhom

Sometimes, things don’t go according to plan. And sometimes, it negatively affects your customers. When you’ve got bad news for the people that support your business, how should you break it to them? From small businesses like ours to giant companies like Tesla, overpromising and under-delivering happens. Today we discuss how to be upfront, honest, and sincere with your customers without losing their trust or their patronage. Hear why owning your mistakes is a big part of customer service. Click play! SUBSCRIBE ON APPLE PODCASTS Stitcher | SoundCloud | Podcast Feed | How To Subscribe Give us a Rating & Review Today’s Sponsors: Web Hosting with Unlimited Disk Space, Bandwidth and 24/7 Technical Support. All $100 MBA listeners get 30% off hosting! Just visit hostgator.com/mba30! Show Links: WebinarNinja Leadpages Sumo The post MBA767 How to Deliver Bad News To Customers appeared first on The $100 MBA. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What this episode covers

Sometimes, things don't go according to plan. And sometimes, it negatively affects your customers. When you've got bad news for the people that support your business, how should you break it to them? From small businesses like ours to giant companies like Tesla, overpromising and under-delivering happens. Today we discuss how to be upfront, honest, and sincere with your customers without losing their trust or their patronage. Hear why owning your mistakes is a big part of customer service. Click play!

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MBA767 How to Deliver Bad News To Customers

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This episode was published on October 5, 2016.

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