Measure Customer Success & Loyalty and You Now Have a Coaching Program

Send us Fan MailOne of the toughest things we hear in our business is often leaders will say they don't have time to coach. Think about the following-what if customer satisfaction and loyalty were going down and it required staff members to change and approve their ability to converse and interact with customers with the same managers honestly recommend not coaching because they don't have time? Customer success and loyalty metrics are a great way not only to get managers to coach but provide them targeted goals that are guaranteed to drive the business going forward. Here are some statistics from an article found on customerthermometer.com:Just one poor customer experience is likely to push 89% of consumers to start doing business with a competitor, a study by Oracle famously claims. But what is even worse is that dissatisfied customers will tell about their bad experience to others! Research shows that 95% of customers share bad experiences with others. Out of which 45% share negative reviews on social media. And with 88% of customers trusting online reviews as much as they trust their own friends, social media can spread the “bad word” like a wildfire!In the same vein, good word-of-mouth can do miracles for brands. According to the Nielsen Global Survey, 83% of customers would trust recommendations from the people they know.Upcoming Webcast:Coaching to WOW ... Using The Voice of The Customer to Coach & Grow Talent: Sept. 10, 2020 12:00 PM Central Time Register Here:https://us02web.zoom.us/webinar/register/WN_ekHfL1OyS0ieBnvjufEMBAWelcome to Coaching Conversations We have created a NEW and Innovative line of books called Workplace Coaching Books. These books use QR codes with embedded audio and video lessons speaking directly to the reader. Each book comes with assessments and journal based coaching pages where they document what they've learned and what they've applied. In addition each book comes with the self analysis link that prompts them to share what they've learned and what they've put into action leading to greater learner application aCoaching Talks is a dynamic leadership development speaking series customized to your needs. Need help spreading the value and application of workplace coaching? Let us help:We provide many styles of speaking services:We provide virtual keynotesWe specialize in 4 part virtual series (we always customize)We have a unique feature called "Speaker Tracks" where we send to all audience members reinforcement lessons after the talk (to the pc or cell phone), thus keeping people on track after the talkGet More Info Here:  https://form.jotform.com/241193119118149