Mental wellness in hospitality: the nervous system layer

Guests check in carrying stress the front desk cannot undo on its own.Learn why wellness belongs across the whole hotel and why staff wellbeing sets the ceiling.In this episode Arjan Eikelenboom interviews Keith Dickey, Jeremy McCarthy, Simone Puorto, and Javier Suarez, a neuroacoustics co-founder, a former group wellness director, a technology consultant, and a spa consultant.- Treat arrival as layer zero, since guests check in carrying accumulated stress- Account for the first night being disrupted by design, so the first stay rarely delivers real rest- Care for staff wellbeing, because a depleted team transfers that state to the guest- Prioritize the basics of sleep, less noise, and human contact over longevity gadgetsThe panel makes the case for wellness as something lived across the whole hotel, not sold inside the spa.Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality