EPISODE · Nov 24, 2025 · 25 MIN
MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!
from Metrigy MetriSight · host Metrigy
An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.
What this episode covers
An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio of granular service and support agents. What does this mean for the future of CX, including AI agents and their human counterparts? CEO Dialpad Craig Walker joins Metrigy's Beth Schultz to share his vision.
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MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!
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