MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes episode artwork

EPISODE · Apr 16, 2026 · 26 MIN

MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

from Metrigy MetriSight · host Metrigy

Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.

Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.

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MetriSight Ep.93 - Introducing Metrigy's CX Consumer & AI Sentiment Indexes

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This episode was published on April 16, 2026.

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Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through...

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