EPISODE · Feb 5, 2025 · 49 MIN
Mistakes Happen: Building Stronger Client Relationships
from The Spiro Podcast: Managing your Real Estate Photography & Videography Business · host Spiro
The title of this episode is pretty self-explanatory. While we always aim to serve others in our businesses with consistency and excellence, mistakes/human errors DO happen. So, when you DO make a mistake with a client, how do you handle it? You can you turn a potentially bad situation, into something redeemable. Craig shares a failure on his part, and he and Todd talk through how it was addressed and maintained the client relationship. Chapter Timestamps: 0:00 Episode Open 02:40 Spiro Updates 06:31 Business Leadership Book Giveaway 09:40 How to Handle Mistakes with your Clients 48:04 Episode Wrap-up
What this episode covers
The title of this episode is pretty self-explanatory. While we always aim to serve others in our businesses with consistency and excellence, mistakes/human errors DO happen. So, when you DO make a mistake with a client, how do you handle it? You can you turn a potentially bad situation, into something redeemable. Craig shares a failure on his part, and he and Todd talk through how it was addressed and maintained the client relationship. Chapter Timestamps: 0:00 Episode Open 02:40 Spiro Updates 06:31 Business Leadership Book Giveaway 09:40 How to Handle Mistakes with your Clients 48:04 Episode Wrap-up
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Mistakes Happen: Building Stronger Client Relationships
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