EPISODE · Apr 16, 2026 · 40 MIN
MSP Hiring Guide, Who, When, and How
from Tales From the Trenches: Wisdom from the Frontlines of Managed Services · host Adam Hannemann
Join my newsletter her: https://adamhannemann.com/newsletter Hiring in an MSP sounds simple until you’re actually in the middle of it. In this episode, Natalie and I dig into one of the most common challenges we see in Peer Groups: knowing when to hire, who to hire, and how to do it without creating bigger problems for your business. This is one of those areas where a bad decision can set you back months, and a good one can unlock real growth. We talk through practical signals you can watch for, including financial readiness, utilization, and what your team actually looks like day to day. We also get into the realities of early-stage hiring, why your first hire matters more than you think, and how to avoid the trap of bringing on the wrong level of technician or role too early. If you’ve ever wondered whether it’s time to hire, struggled with figuring out the right position, or just want a more structured way to think about growing your team, this conversation will give you a clearer path forward without overcomplicating it. If you are looking for an MSP recruiter we'd both recommend reaching out to Troy Gelsky: https://www.linkedin.com/in/troy-gelsky-bb522b93/ Interested in the Pax8 Peer Groups? You can find out more info here: https://www.pax8.com/en-us/academy/groups/ Interested in the Pax8 Instructor Led Training? You can find out more info here: http://pax8.com/en-us/academy/training/ 👇 Like what you see? Don’t forget to: 📧 Join the MSP newsletter for tools, tips, and templates → https://adamhannemann.com/newsletter 🔔 Subscribe for weekly MSP insights → https://youtube.com/@Adam-Rambles 🌐 Learn more or connect with me at https://adamhannemann.com 🌐 Connect with Adam on LinkedIn: https://linkedin.com/in/ahannemann 🌐 Connect with Natalie on LinkedIn: https://www.linkedin.com/in/natalie-hell/
What this episode covers
Join my newsletter her: https://adamhannemann.com/newsletter Hiring in an MSP sounds simple until you’re actually in the middle of it. In this episode, Natalie and I dig into one of the most common challenges we see in Peer Groups: knowing when to hire, who to hire, and how to do it without creating bigger problems for your business. This is one of those areas where a bad decision can set you back months, and a good one can unlock real growth. We talk through practical signals you can watch for, including financial readiness, utilization, and what your team actually looks like day to day. We also get into the realities of early-stage hiring, why your first hire matters more than you think, and how to avoid the trap of bringing on the wrong level of technician or role too early. If you’ve ever wondered whether it’s time to hire, struggled with figuring out the right position, or just want a more structured way to think about growing your team, this conversation will give you a clearer path forward without overcomplicating it. If you are looking for an MSP recruiter we'd both recommend reaching out to Troy Gelsky: https://www.linkedin.com/in/troy-gelsky-bb522b93/ Interested in the Pax8 Peer Groups? You can find out more info here: https://www.pax8.com/en-us/academy/groups/ Interested in the Pax8 Instructor Led Training? You can find out more info here: http://pax8.com/en-us/academy/training/ 👇 Like what you see? Don’t forget to: 📧 Join the MSP newsletter for tools, tips, and templates → https://adamhannemann.com/newsletter 🔔 Subscribe for weekly MSP insights → https://youtube.com/@Adam-Rambles 🌐 Learn more or connect with me at https://adamhannemann.com 🌐 Connect with Adam on LinkedIn: https://linkedin.com/in/ahannemann 🌐 Connect with Natalie on LinkedIn: https://www.linkedin.com/in/natalie-hell/
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MSP Hiring Guide, Who, When, and How
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