My five biggest mistakes

Welcome to Episode 13 of the re-launched Dental Boss Lady Leadership Academy Podcast with Dr. Terri Pukanich. In today's episode we are gonna be talking about the advice I would give to my younger self. I will share the five biggest mistakes I made in my practice, from not having clear expectations, to not understanding finances and being afraid of growth. And tune in next week, when I will share my five biggest wins. Bullet points 01:32 - My five biggest mistakes 02:20 - First: Promoting someone to an office manager without properly defining the role 05:40 - You don't find this person, you build them 06:37 - Be clear on your expectations 13:25 - Second: Not knowing my numbers 17:45 - Profit first 19:04 - Understand the profit cycles of a business 22:10 - Third: Spending money on unnecessary equipment 25:47 - Be mindful of maintenance 26:57 - Fourth: Not having enough capacity 30:31 - How many treatment rooms and hygienists you need 31:36 - Fifth: thinking "I'll be happy in practice when" 35:40 - Recap