Nadine Nasser-Eldin | Community, Care & Saying Yes to Everything

Nadine Nasser-Eldin was 20 years old when she took on one of the worst performing stores in OPSM's national network, in the middle of a pandemic, and turned it around in ten months.In Episode 12 of The Kismet Podcast, Carina sits down with Nadine to talk about ambition, community, cultural identity and the kind of care that changes people's lives.Nadine grew up navigating the balance between a traditional Middle Eastern family culture and her own drive to build something for herself. In this episode they cover building community from the ground up, upskilling herself to upskill others, running workshops for managers decades her senior, what it actually looked like to turn a struggling store around through word of mouth and genuine connection, finding Kismet, navigating cultural expectations with grace and boundaries, solo travel to Korea and Japan, a national advertising campaign she almost said no to, and a story about a little boy with autism that will stop you in your tracks.🎧 Also available on YouTube and Apple Podcasts.Chapter Timestamps: 00:00 — Welcome & Intro00:45 — Nadine's Role at Kismet01:30 — Starting Out at 1902:00 — Health Science & the Optometry Plan02:30 — Eight Years at OPSM03:00 — Stepping Into Management03:30 — Taking On the Worst Store in the Country04:30 — Turning It Around in Ten Months05:00 — Embracing New Technology06:00 — Running Workshops for Senior Managers07:00 — Building Community Through Word of Mouth08:30 — Flowers, Chocolates & a Community That Cared Back09:30 — Knowing When to Move On10:30 — Managing the Biggest Store During Reopening11:30 — Having a Cry in the Back and Getting On With It12:30 — The Team That Kept Her Grounded13:00 — Finding Kismet14:00 — The Seven O'Clock Phone Call15:00 — How Mon Found Her16:00 — People First, Numbers Second17:00 — The Transition to Working From Home18:30 — Learning the NDIS19:30 — Unreasonable Hospitality at Kismet20:30 — The Calm Carry Story23:30 — Small Things, Big Impact24:00 — Growing Up Between Two Cultures25:00 — Get the Key in Your Hands26:30 — Breaking the Cycle27:30 — Blocking Out the Noise28:30 — Boundaries & Confidence29:30 — Solo Travel to South Korea30:30 — Japan & Seeing the World Differently32:00 — Travel Tips & What She Loved33:30 — Taking Your Leave34:00 — Bali, Fiji & What's Next35:00 — On Goals36:00 — Investing in Personal Life36:30 — Pilates, Walks & Exploring the City37:00 — Lucy the Ragdoll & Olive the German Shepherd39:30 — On Luck40:30 — Hard Work vs Being Handed Things41:00 — The National OPSM Campaign43:30 — Say Yes Anyway45:00 — Goals for the Next 12 Months46:00 — What She Hopes People Say at Her 50th47:00 — Advice to Baby Nadine47:30 — ClosingFollow us!Instagram: @kismethealthyLinkedIn: @kismethealthcareYouTube: @KismethealthcaredApple Podcasts: https://podcasts.apple.com/us/podcast/the-kismet-podcast/id1872529224Kismet: https://www.kismet.healthcare/Contact us 📥[email protected]