Nando's: Darren Hampton On What Actually Drives Growth

Darren Hampton is the Customer & Brand Director of Nando's in ANZ and takes a seat at the table today to unpack what actually drives growth at one of the world9s most recognisable challenger brands. As Customer and Brand Director for Nandos Australia and New Zealand, Darren shares how a purpose-led, Afro-Portuguese chicken brand has scaled across 20+ countries without losing its soul. From growing up with Nandos in South Africa to leading the brand in ANZ, he reveals why experience, culture and consistency matter more than flashy marketing tactics. This conversation goes beyond flame-grilled chicken to explore the real levers of growth: knowing your role in the community, using data without losing emotion, building loyalty through four-wall excellence, and creating brand moments worth talking about. It9s a masterclass in balancing creativity with commercial discipline 4 and why the best marketing gets other people to tell your story. You'll also hear: The founding story of Nandos Why emotion beats rationale in restaurant marketing How Nandos reimagined the drive-through experience The philosophy behind <Have fun. Make money. Change lives. And what Darren can (and can't) reveal about the Black Card! See omnystudio.com/listener for privacy information.