Navigating Real Estate Chaos: Strategies from a Top Listing Manager

🎙️ Danielle Weiss hosts The Franklin Factor podcast alongside Kirsten Riddle, a listing manager who oversees approximately 60–80 listings from active status through closing. Kirsten manages everything from comps, showing requests and feedback, and seller communication to offers, negotiations, repairs, and coordination with buyer agents and title companies.Kirsten shares how she structures her day with time blocking and “Do Not Disturb” periods, while leveraging automation through Follow Up Boss, task systems, templates, VA support, and weekly marketing reports to stay on top of high listing volume, deadlines, and option periods.Drawing from her emergency room background, Kirsten explains how she approaches difficult but necessary conversations with sellers regarding pricing, feedback, and current market realities with both directness and empathy. The conversation also covers common seller misconceptions, current market conditions, and  unusual listing situations. What We Discuss:00:00 Welcome and Guest Intro01:08 Behind the Scenes of a Listing Manager05:03 Time Blocking, Automation, and Systems08:02 Navigating Tough Seller Conversations14:40 Pricing Signals, Feedback, and Market Reality21:51 Negotiation Tactics and Seller Communication22:59 Today’s Market and Buyer Mindset24:25 Price or Patience27:19 Testing the Market, Appraisals, and Comps29:39 Wild Listing Stories and Lessons Learned37:21 Exposure vs Pricing39:40 Rapid Fire and Wrap UpGuest Information:Kirsten Riddle, Listing Manager | Licensed Agent – The Franklin TeamDanielle Weiss, Host and VP of Growth - The Franklin TeamLinks and Resources:🌐 ⁠The Franklin Team⁠ 📅 ⁠Book a Session⁠ - Agents can sign up to come to a free and open informational session to learn more about opportunities with The Franklin TeamNext Steps:🔔 Subscribe: Hit the subscribe button to stay updated with our latest episodes.⭐ Leave a Review: Share your thoughts and feedback.📲 Follow Us: Connect with us on social media.📞 Have a question for the show? Call 281.347.2200 Weekdays from 8-5pm CT or ⁠click here!