Navigating Technology and Processes Pt. 3 - Ryan Hanley

In this episode of the Insurance Perspectives podcast, host Kenny Hendricks speaks with Ryan Hanley, CEO of Finding Peak, about the evolution of technology in the insurance industry. They discuss the importance of defining agency identity before selecting technology, the journey of Hanley's own agency, Rogue Risk, and the cultural changes necessary for agency success. The conversation emphasizes that technology should serve the agency's needs and that employee satisfaction is crucial for customer satisfaction.

Takeaways

• You have to figure out who you want to be first as an agency.
• Customer satisfaction is a derivative of employee satisfaction.
• If you are the number one producer in your agency, you are doing something wrong.
• You need to have one or two powerful needle moving moments each day.
• You have to get out of this mindset of identifying as independent insurance agents.
• The most important piece of technology in an agency are the human beings.

Learn more about Ryan Hanley and Finding Peak:
https://ryanhanley.com/
https://www.instagram.com/ryan_hanley
https://www.linkedin.com/in/ryanhanley/
https://www.youtube.com/c/ryanmhanley

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