Never Stop Believing in Yourself w/ Kendra Harris

Kendra Harris, owner of Wildflower Beauty Bar, shares her journey in the aesthetics industry and the importance of customer service and adding value to services. She emphasizes the need for personal connection and physical touch in a world driven by social media. Kendra discusses the challenges of selling skincare and the importance of educating clients on the benefits. She also highlights the need for estheticians to charge what they are worth and not undercut themselves. The conversation concludes with the impact of COVID-19 on the industry and the shift towards prioritizing client results. Kendra discusses the importance of not assuming what clients can or can't afford and shares a personal anecdote about a client who bought a new car but still had the money for expensive treatments. She emphasizes the need to communicate openly about prices and offer options to accommodate different budgets. Kendra also talks about her struggles with depression and anxiety while starting her school and how she overcame them. She highlights the importance of going through difficult times and learning from them. Kendra shares her passion for creating a nurturing and inclusive environment in her business and the joy she finds in making people feel good.   

00:00 Introduction and Season 2 of Behind the Needle

04:18 Kendra's Start in Aesthetics and Early Career

06:38 Building a Clientele and the Importance of Word-of-Mouth

08:30 The Shift to Social Media and the Need for Human Connection

25:20 Increasing Skincare Sales and Adding Value to Services

30:27 The Importance of Skincare and Helping Clients Achieve Results

34:42 The Importance of Not Assuming Client Affordability

44:53 Overcoming Challenges and Building Resilience

55:23 Creating a Nurturing and Inclusive Business Environment

01:05:43 The Power of Passion and Drive

01:06:12 Making People Feel Good: The Key to Success in Aesthetics