New audit reveals staffing concerns and skyrocketing wait times at the NC DMV

North Carolina's Division of Motor Vehicles is facing a worsening customer service crisis, with average wait times jumping 15.5% since 2019, according to a state audit released Monday.The audit by State Auditor Dave Boliek found that customers now wait an average of 1 hour and 15 minutes for service, with nearly 14% of visits exceeding 2.5 hours in fiscal year 2025 — a roughly 79% increase from 2019."It's time to solve the DMV problem," Boliek said. "North Carolina has the will and the tools to make our DMV better."Read more: https://www.wcnc.com/article/news/local/staffing-concerns-wait-times-nc-dmv/275-cd8b8b4e-bb03-4b18-8381-de4377aea950?tbref=hpWCNC Charlotte To Go is a daily news and weather podcast you can listen to so you can start your day with news that impacts you from the team at WCNC Charlotte.  SUBSCRIBE: Apple Podcasts || Spotify || Pandora || TuneIn || Google Podcasts || iHeartAll of WCNC Charlotte's podcasts are free and available for both streaming and download. You can listen now on Android, iPhone, Amazon, and other internet-connected devices. Join us from North Carolina, South Carolina, or on the go anywhere.