Nottingham Shifts to Human Help

Nottingham’s city council is ditching bots for humans after a $300K investment to overhaul customer service—eight new call center staff are hitting the phones, with more on the way, to end the frustration of endless holds and useless chatbots. After surviving bankruptcy by cutting corners with tech, officials admit automation backfired, leaving residents stuck and angry. Now, they’re rolling out expanded phone support and even face-to-face help, all part of a broader push to fix social care, housing, and waste management. This isn’t just about fixing broken systems—it’s about rebuilding trust, one human interaction at a time. Support the show:Get a discount at https://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/95ff1f1d353c4c5e