Numbers don’t build loyalty: a CFO’s view

from The Future of Hospitality · host Shaping tomorrow by understanding today

Hotels chase revenue, but numbers don’t build loyalty—people do. Manish Gupta, CFO and acting CEO of Aureum Palace Hotels, reveals why staff retention matters more than cost-cutting and how true hospitality success comes from relationships, not just reports.

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This episode is 54 minutes long.

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This episode was published on February 9, 2025.

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