Online Tools vs. persönlicher Service

from In Sight KTR · host KTR Systems

Es gibt mehr und mehr Möglichkeiten für uns, Service online zu erhalten. Wie verändert das die Art und Weise, wie wir Service wahrnehmen, und ist die Online-Bereitstellung von Service etwas, das im Gegensatz zum persönlichen Service am Telefon oder im persönlichen Gespräch steht? Wir haben Marie-Christin Maier, Projektleiterin für unsere Online-Tools, und Hendrik Stroet, Anwendungsberater, einige Fragen zu diesem Widerspruch gestellt. Oder gibt es vielleicht gar keinen Widerspruch?

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